Tech Wizards LLCTech Wizards

Tech Support so good it MUST be magic!

History and Mission   

 

A message from Bryan Brower, owner of Tech Wizards

Owner Bryan BrowerSeeing a niche that wasn't filled (at that time), I founded "PC Wizards" (our former name) in 2001 with a mission to provide outstanding, friendly, professional computer services to home computer users and small businesses in the greater Raleigh, Durham, and Cary NC area at affordable prices. Since then many competitors have sprung up offering similar services but none offer the outstanding customer service provided by Tech Wizards technicians, the most knowledgeable and friendly technicians in the area.

In May 2005 (when the company incorporated as an LLC) our name changed to Tech Wizards, LLC to reflect an expansion of services. Added services include more extensive IT support for Raleigh and Durham small and medium-sized businesses, full data recovery services, and expanded server and network support.

In October 2009 we again expanded our product offering by becoming a full Managed Services Provider (MSP), adding 24/7/365 remote system monitoring, automated proactive remote and on-site maintenance, and complete remote support services for businesses of all sized.

We are now the complete "one-stop" technology company for home users and businesses in the greater Raleigh Durham NC area.

During a Tech Wizards service call a polite, professional technician will first summarize the nature of the call, ask any needed questions and explain in general terms what he will be doing. He will also invite you watch every step of the process and ask any questions you might have, and he will talk in plain English, not in "geek-speak". Or, if you prefer, he will begin the job and let you know when the work is finished, allowing you to tend to other matters while he services your computer. Either way, before leaving he will explain (in layman's terms) exactly what he did and he will answer any questions you might have about the work performed. We also offer remote desktop support, pickup/delivery, and drop-off in-shop service for those customers who would prefer that their service be performed in our repair shop.

My goal for every Tech Wizards service call is to leave you with a computer, server, network, or complete technology system that works as well or better than when it was brand new, and to do so at an affordable, competitive price. That includes taking the time to explain basic maintenance procedures that every user should perform on a regular basis to insure maximum speed and performance.

Although there are many reasons for choosing Tech Wizards for your tech support needs, I believe you will most appreciate our friendly professional technicians who "speak your language" (rather than geek-speak) and our commitment to preserve the privacy of your computer data.

Our motto, "We're not satisfied until you are", is more than a slogan. It is the way we do business. While we will take every reasonable step possible to be sure you are totally satisfied with our service, our real mission is to do such a good job for you that you would never think of calling anyone else for your technology support needs and that you'll recommend us to anyone needing our services. If we ever fail in that mission please contact me directly at 919-841-5506 or via our Contact Page (click here).

I hope that you will give us the opportunity to demonstrate why thousands of satisfied customers have already chosen Tech Wizards as their tech support company. Please call us today if you need any further information.

Regards,

Bryan Brower