Tech Wizards LLCTech Wizards

Tech Support so good it MUST be magic!

Pick-up/Delivery Service

In-Shop ServiceWe provide pick-up and delivery service from and to your location for a small extra charge.  Call us at 919-841-5506 to arrange for pickup and delivery service.  Average turnaround time for Pick-up/Delivery Service is 3-5 business days (sometimes quicker).  We do offer both "Rush Service" and "Emergency Service" for an additional charge.

Services We Provide >>

 
SPECIAL $75 FLAT-RATE LABOR RATES

The following special $75 flat-rate charges apply to all Pick-up/Delivery repair customers and are applied per device.  Please note that these rates do not include any parts charges (which will be extra if provided by Tech Wizards) and do not include the Pick-up/Delivery charge.  These rates do not apply to business customers or servers.

PICKUP/DELIVERY SERVICE LABOR RATES

The following rates apply to Pick-up/Delivery service (Pick-Up/Delivery Charge is extra)...

PICKUP/DELIVERY SERVICE PROCEDURE (credit or debit card payments only)

Here is the procedure for obtaining PICKUP/DELIVERY service from Tech Wizards...

  1. To save time, complete our Online Service Request form (click here), or call us at 919-841-5506 to arrange for in-shop service.  Once we obtain the needed information about you and the service you need, we will create a Service Ticket and co-ordinate with you the pick-up of your computer.  At this point a $50 payment (via credit or debit card only) will be required.  The full amount of this deposit will be applied to your total repair labor charge.
  2. When we pick up your equipment you will be given a receipt listing the equipment we picked up and the amount of the deposit you paid when you called to arrange for drop-off service.
  3. Your Tech Wizards technician will contact you regarding the service requested and the service deemed as needed (unless specific instructions were provided by you, negating the need for a phone call at this point).
  4. Your technician will then call or email you when service has been completed to let you know the total repair charge and arrange a time to deliver your computer to you, at which point full payment (including the Pick-up/Delivery Charge) will be collected (cash, check or credit card). 

Online Service Request>>