Tech Wizards LLCTech Wizards

Tech Support so good it MUST be magic!

919 841-5506

Remote Support

Remote SupportFor computers or servers that have a working internet connection, Tech Wizards can quickly and securely access those devices remotely in order to provide service, repairs, or other assistance or tutoring.  If we don't fix your problem then you pay nothing!

Our expert technicians appreciate the value of your time and your dollar. You should not have to waste time or pay needlessly until you are completely satisfied which is why we do not charge connection fees, diagnostic fees, service fees or any other fees that are not revealed up front to you.

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REMOTE SUPPORT PROCEDURE (credit or debit card payments only)

Here is the procedure for obtaining in-shop service from Tech Wizards...

  1. Call us at 919-841-5506 to arrange for remote support service.  We will obtain needed information about you and the service you need, create a Service Ticket, and schedule a time for your remote support service call.  
  2. At the scheduled time of your remote support call your Tech Wizards technician will call you and provide simple instructions for establishing a remote connection to your computer. 
  3. Your Tech Wizards technician will then "start the clock" for your final labor charge which will be based on $33 per quarter hour with a minimum charge of $50 (minimum charge does not apply to followup remote service for the same issue), and will begin remediating your issue.  While remotely servicing your computer you will be able to see exactly what the technician is doing and you are welcome to ask questions during the process.
  4. Upon completion of service your technician will review the service provided, answer any questions, and insure proper and accurate final payment of the remote support labor charge (credit or debit card only).  And remember, if we can't fix your problem then you pay nothing!

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